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Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur. If you need to cancel your appointment, we respectfully request at least 24-hour notice. Please note that appointments made within 24 hours may instead be rescheduled or modified. Any cancellations with less than 24 hours of notice are subject to a cancellation fee of 25% of the scheduled service. Cancellation fees may be added on to your next appointment. Future appointments may require credit card or deposit upon request of your stylist/technician.

All cancellations must be emailed to or

call 408.683.2200 to speak with a salon coordinator.

Please do not leave your cancellation on our voicemail.

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