NEW COVID-19 MASK POLICY & SAFETY MEASURES

At Naturals, we’re in the business of taking care of people. That responsibility takes on a whole new meaning these days. Here are the comprehensive Covid-19 Safety Measures & Mask Policy we have in place to create a safe place for self-care for our guests and staff.


As of August 3, 2021, we’ve updated our mask policy to reflect CDC guidelines and Santa Clara County. Masks are once again required for both fully vaccinated and unvaccinated guests at Naturals Boutique Spa & Salon. All Naturals staff are also required to wear a mask at all times at work.


SHOP IN-SPA OR ONLINE

The retail areas at Naturals are open for you to stock up on your favorite products. We also have convenient options if you prefer to shop from your couch.

The Guest Experience

Prepare to be pampered at Naturals (you deserve it)! We’re all about keeping our amazing guests & staff, well. Here’s how you can help:


BEFORE YOUR APPOINTMENT

  • Please stay home if you have tested positive for COVID-19 or have had known close contact with anyone who has within 14 days of your appointment. Do the same if you are coughing, experiencing difficulty breathing, or have a fever of 100.4 degrees. We’ll happily re-schedule you for a future visit.

AT THE SPA

Masks: Per updated CDC and Santa Clara County, masks are once again required for both fully vaccinated and unvaccinated guests. Please wear a mask over you nose and mouth in all common areas (we’ll have them on too!). During your spa or salon treatment, wear your mask whenever possible — with a few exceptions:

  • Facials (face-related services): Keep you mask on until your service provider asks you to remove it in the treatment room.

  • Massages: Masks are required when you are face-up, and optional when you are face down during your massage.

  • Masks are available if you happen to forget yours.

  • Sanitize your hands when you enter the spa.


IN-TREATMENT PROTOCOLS

You’re in good hands with our professional, talented massage therapists, estheticians, nail technicians, and hair team. Here’s what to expect during your treatment:

  • Viva staff will be wearing masks at all times.

  • All service providers are required to wash their hands before and after every guest service.

  • All treatment rooms are sanitized between each guest service, including surface areas and handles. Extra time has been added between treatments to allow for thorough cleaning.

  • As always, every guest service features fresh sheets, head cradle covers, and towels. All soft goods — linens, robes, towels, etc. — are laundered with hot water + bleach after use.

  • Nail appointments are limited to single guest per appointment

EMPLOYEE PROTOCOLS

The health and well-being of the Naturals team is always our top priority. Our employee safety policies maximize their safety and yours.

  • All Naturals staff have received COVID-19 specific training.

  • All employees undergo a wellness check daily.

  • All employees are required to wear a face mask (over mouth + nose) at all times.

  • Employees must wash their hands frequently and diligently, per CDC guidelines.


CLEANING & COMMON SPACE MEASURES

The standards for cleanliness and hygiene have always been industry-leading at Naturals Day Spa & Salon. We’ve amped up the frequency and stringency of our cleaning protocols both in-room and in our common spaces — lobbies, retail areas, and staff areas.

  • All surfaces are cleaned frequently, along with the most commonly touched objects like door handles. Our cleaning solution is medical grade and kills 99.9% of bacteria & viruses.

  • Hand sanitizer is available throughout the spa for guest and staff use.

We will continue to refine and fine-tune our protocols and processes as we learn more. Thanks in advance for your patience. We look forward to (safely) taking care of you!

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